SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very very good.
Everything is fine
He's too beautiful, I don't know if he's going to do his job. Time will say so.
Tight and quality bandage. Does not press but holds. Only long. I took S at 42 size. The ankle sits well but on the shin are too high.
The order came quickly, but it became chewy and I'll try to wash it may not be dumb to stretch. And so normal spa for the store
Little big for me so it does not give that much of ankle support unfortunately.
Great! Keeps normally, comfortable, does not worry, the leg is comfortable.
Protection is a well know four. Effect and long colorfast.
Headband good looking, wear up conveniently. Size suitable. Recommend
Tight good sock
отличный носок для голеностопа ,на 97 кг XL отлично , качество очень хорошее- плотный и эластичный . доставка быстрая в течении месяца. Магазин и продавца рекомендую
Носок очень хороший, брал XL на 44 размер как раз, доставка очень быстрая до Кольчугино Владимирской области за 11 дней, советую этого прадавца 5++++
Посылка пришла очень быстро, за две недели. Изделие сделано качественно, как хорошее ортопедическое. Я всем довольна. Продавцу спасибо и рекомендую.
Super! Very quickly delivery - 2 weeks to Slovakia.
доставка быстрая, товар еще не тестировал, но думаю все хорошо
Well packaged and sealed. Comfortable and nice
Very good product. Good price performance ratio. No smell, good workmanship
The order arrived quickly, packed in package and transport package. The quality corresponds to the description and photo. Thanks to the store and recommend it to everyone.
The order arrived quickly, packed in package and transport package. The quality corresponds to the description and photo. Thanks to store and recommend it to all
размер м брали на ногу 39, по ощущениям что то сжимает, насколько будет лечебный эффект время покажет, доставили быстро Новой почтой.
I received the parcel. it came very quickly. Tracked all the way. The goods are very high quality. Looks nice on the leg. Good tight leg. Does not jump. I really liked it. The size corresponds to the table. The store many thanks for the good goods thank you!!! I advise the goods and the seller.
описание точное, качество хорошее, могу посоветовать.
Everything goes. Thanks groetjes
Quality for this money at altitude, fit in size
The store sent the goods in 2 days, but came in 1,5 months. The goods are very satisfied. At its 40 size took L (on the advice of other buyers), pulled with difficulty, but it sits well, does not press. Seller recommend!!! Thank you! This is one of the best goods I have bought!