SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bandage came for 21 days with other parcels, good quality, on the leg sits perfectly to take, I recommend who after the fractures of the shin or bootleg.
I ordered M at 38, tightly, keeps well, the price and quality suit me, the goods are very satisfied, he immediately sent the goods, good luck to the slave
Buyers!!!: The price is for one piece!!!
Fast Delivery (3 weeks). Beautiful product.
received the product perfectly.
I like it. My shoes US 10.5 and XL fits well. 27 days to US. Thank you,
At 45 the size of the foot took, freely, it was possible to take a smaller size, my leg is thin. When you run the problem that in the crochet rolls up, from the fact that with the size did not guess. But in general, the feelings are pleasant, they stretch well, and they fix normally.
Fast and neat sending item received in a well protected pouch, ease and comfortableare the first words that come to mind for the test of this hairpin. Grouped shipping, with other items, impeccable transaction, customer very satisfied.
Perfect, very fast delivery
The order was made 25.11, received the parcel at the Post Office 11.12. I ordered my son, he is fond of football. The case has not been tried. At first glance, everything is fine, the fabric is dense, tightens and fixes the ankle. I'll finish the review in a month.
It came in 10 days, very quickly. Elastic material, very neatly and qualitatively executed. I have not checked in the case yet, but I recommend in advance :)
I order a second time, this time 2 PCs Very fast delivery Thank you
Arrived in 25 days. Not tested yet
07.11 ordered, 18.11 received (Krasnodar), super fast delivery! Fit well! Correspond to the description. Thank you store! I will order more!
Good quality product made with good materials and has come to me in very little time
Light ankle joint support stockings (without pad) fit very well. Size Chart is correct. Lighter ankle support stocking (without pelotte). Good size table is correct.
All as descripted well preserved postage and nice Product also. Reccommend.Size M is for EU shoe size 37/38/39 so aproximately 11/12/13 y.o. Good elastic grip and high funcionality. Under tjin sock can be taken and wear wich is greate. Support ankle is geate also! VERY GOOD
I order a second time on another foot, I'm happy with the goods, I recommend pradavets, to the Vladimir region in 24 days, the first time was in 14 days.
very very good.
Everything is fine
He's too beautiful, I don't know if he's going to do his job. Time will say so.
Tight and quality bandage. Does not press but holds. Only long. I took S at 42 size. The ankle sits well but on the shin are too high.
The order came quickly, but it became chewy and I'll try to wash it may not be dumb to stretch. And so normal spa for the store
Little big for me so it does not give that much of ankle support unfortunately.
Great! Keeps normally, comfortable, does not worry, the leg is comfortable.