SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK
Reasonable price and fast delivery.
Very fast delivery, the size corresponds to the table, I recommend.
О,это даже не обсуждается,мужу необходимо носить для поддержания стопы и этот носочек ему помогает.Если у кого-то проблемы ,то рекомендуем у этого продавца,продавцу спасибо за быструю доставку 55555 и ещё раз 555555
Made an order on October 28 at 20 hours, the goods came to the Post Office on November 12 and on the same day received in Yaroslavl. The package was tracked. I did not expect so quickly. Goods as in the photo. Very strongly tightens, supports, does not hurt to walk. I was wearing boots. It was much easier to walk. Huge thanks to the store for the speed and good product. Thank you. I advise you very much.
Thanks, got
Everything great as described.
Сомневался покупать, а зря. Достаточно быстрая доставка. Чулок отличный. Мягкий. Тянется хорошо, но и держит отлично! Рекомендую к покупке!!! Спасибо!!!
описанию соответствует.
Great, very happy with the product, has a good grip without tightening too much, good quality. I asked for an M.
fast shipping. as described/ pictured. comfortable. recommend
Fits perfect, good material
24.08-18.09.2021 Tracked.
very good compression sock for a great price.
Reasonable price and fast delivery
Thank you very much!
I wrote out different models. I liked these most. Foot size 26,5 cm. "M" went well.
Soft and very warm for + 32 S ° sock. Very compresses the shin, and the ankle does not squeeze at all. Well, so-so. The feeling that with cross elastic bands the effect is better.
It came very quickly, I recommend.
Very happy. The order came quickly, for 20 days. To Moscow. Fully corresponds to the description and expectations.
Foot 260 day M buy s order used Perfect Okey
Super
Nice!
Very good product, very true to description
Delivery is fast, the description corresponds. it keeps on the leg well.