SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good favor
best quality, XXL for 1.80 /100 kg
item came very soon. the quality is very good. thank you, good store
good
Products and polo very well even the size that I thought was going to be bigger and perfect arrived in time to recommend
Ask for the M and it came a little big but it's TA well it's the same as the one in the photo
Excellent the perfect size I recommend to buy
Good quality. Nice tshirt. Recommended.
Small defect at the buttons
super
El polo está muy bien para el precio que tiene aunque es no es de los gordos, la talla XL para una persona de 90 kg y 175 de alto queda bien. En general contento con la compra y no ha tardado mucho en llegar a España.
Veio tudo como descrito, e serve perfeitamente
good shirt
Класс
Very good quality, well finished, size XXL for 180 cm and 100 kg chest 110
Very fast shipping and tracking size XXL for 180 cm and 100 kg
подошла идеально для роста 182 и вес 88 . Пришла быстро , цвет как на картинке , спасибо
The goods received, went a little more than a month, the shirt is normal, the store thanks a lot
Got a T-shirt sits perfectly all the measurements that the store had with the T-shirt Oh this is the first time I ordered a T-shirt on AliExpress and it came as it was described and sits just cool. Bought size L for height 178 and 82 kg. Sits very well Sho-me recommend to everyone
le polo est tout à fait conforme à la description, la matière est épaisse et de bonne qualité. la coupe et la couleur sont également très bien. Je mets du S et là aussi c'est tout à fait à ma taille. De plus l'expédition a été très rapide après ma commande. merci au vendeur que je recommande vivement
Mike is gorgeous! everything is fine
Nickel 100% 100 Coton aussi
качество отличное, доставка мега быстро, за 8 дней с момента заказа, я очень доволен продавцом!
Рубашка хорошая доставка быстрая
Slaba jakość materiału, bardzo cienki. Po praniu pewnie do wywalenia. Plus za 16 dni do Warszawy.