SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material
Not 100% cotton, there are synthetics. Sewn well
Delivery is quite fast, the quality of the fabric is not bad, sewn neatly.
Good stuff.
On weight 76 height 168 re-ordered size on L. sat perfectly
Very nice t-shirt, good quality. I bought L size 180/83kg and looks ok
Item as described. Delivery was prompt. Good buy.
Came quickly, the quality is not bad, but you need to check in the sock, to the body to the touch is pleasant. Of the minuses, the color does not correspond to the declared in the ad!
My weight is ≈ 73-75 kg Height 164 Wide shoulders I plan to take on a larger size
176/92 size 2HL fit. Composition cotton already 65% to the touch looks like glass.
Decent quality. Came in 20 days
Very fast and good quality.
Recommended, very pretty, thin, fresh fabric.
Order received quickly. Quality for such a price is acceptable. The size was based on weight, so I did not guess, it was necessary to take less. With a weight of 86 kg and an increase of 182 would fit the size L. On the right sleeve there is a figure of 3 red color, which I was unpleasantly surprised.
Nice shirt, perfect fit.
Thx.
Fabric for summer, same as photo. Well sewn. Well packed fast shipping.
bought this for my husband he loves it so much, am going to order more. good quality material.
Very good, my weight is 105kgs and its perfect for me
Very good favor
best quality, XXL for 1.80 /100 kg
item came very soon. the quality is very good. thank you, good store
good
Products and polo very well even the size that I thought was going to be bigger and perfect arrived in time to recommend
Ask for the M and it came a little big but it's TA well it's the same as the one in the photo