SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered leggings on November 11, took 29 from the point of issue. Odorless, without marriage. Thin, but do not shine through. Underwear under them you need seamless, but very much in the guise. I thought that it would be denser, I wanted to wear it outside under long sweaters, but in winter it will be cold even in Sochi. I'll wear it at home. And slightly wrong in color. On the store's photo, the leggings seemed BrownIn fact they are pomegranate, as the name suggests))
The fastest order I received! very pleasant to the body, just like pajamas, do not tighten all your cellulite as they wrote, just ordinary cozy leggings
Initially I ordered black leggings, then blue Tempest blue and blue dark blue. Tights really liked, really like a second skin, not felt at all. In the hall is very convenient, do not shine through never, at home, too, I wear because well, very comfortable) the model is quite simple, I can not say that that that that There are small differences in the fabric, black more sliding that, blue and blue more dense, the size also sits denser. All in size m on height 165, waist/hips 75/102 sits freely. I would buy more and would buy even if there were brands in Russia, Nike is certainly more interesting, but here 960r for quality basic leggings and you can buy a bunch of interesting of interesting Advise!
Just perfect as always. this is my second pair. I have them in black. pleasant to the skin, silky. the colour is much nicer in real. like sage green.
Wonderful i love them very much affordable durable comfortable. And i a am a yoga teacher so i use them intensively. I bought the first one for more than a year and is still in shape plus the delivery is quick and the store very efficient and amiable.
Leopard ones differ in fabric from the rest (these are my 5th from this store) they are more rigid, like a swimsuit fabric. And they're smaller than the others! Sit much denser. For a height of 170 53 kg-63, ob-88 take S. Here leopard can be and size m.
Leggings are great. They are comfortable, do not press, I do not feel them at all. I did not work in them while I just go at home))) I really like it. It's great that I chose this particular color-gray-blue, I liked it, not banal black)) I will most likely order other colors! Thank you))
Excellent quality and material, nothing goes wrong, I didn't expect it, I 'd buy it again. It came very fast.
Thank you very much! Wonderful legends, just like in the photo, thin and do not shine through. Very satisfied with the purchase. Took S for sizes from 65/about 95
The best leggings for fitness, I take them for the second time, they are fantastic, lightweight, comfortable, with a high waist!))
The product arrived quickly, the color is not white but closer to milk with a beige tone, my height is 150 and they are short, it will not fit for a tall girl, the fabric is nice
Everything is super! The height of 163 size is excellent, the top is a little pressurized, but it fixes well. I have 86. Hips 100. The quality is very good and nice. Color is just love! I'll order more. But I think the size is more. Not so close. Came for 2 weeks in Rostov on Don
Excellent leggings, seams are even, pleasant fabric, size XL, perfectly approached the height of 173 cm, 74 kg. The length to the ankle, as in the photo.
Cool!!! I have them in all colors!!! And they are valid for both training and dressing!!! My parameters: 1.64cm // 54kg T.S
Nice soft leggings, waist/hip parameters 70-90 size is perfect, fit tight, but the waist is very comfortable. L would be nice too, but I did not want excessive density on the waist. Leopard print is very delicate, not striking.
Sits size S is excellent, the color is different in different light. The material is pleasant to the body. Not felt on the body. Practice comfortably.
Great quality! Stitched perfectly, sat right on the figure. Thank you store! In size usually wear s. Color as photo, match.
perfect leggings! I got a medium and they fit perfectly. I'm 125 lbs and 173 cm. great quality, i will be buying more!