SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Minsk less than 3 weeks. I liked the quality, it will be visible. At 180 cm 80 kg L sits freely, the most it is for the hall!
The color is very different from what it looks like in the photo
Good Mike. Delivery to Moscow in 2 weeks. The quality is good, the norm is as in the photo.
Gray top. Canvas cozy. Green/white/black fabric less pleasant.
Well crafted
Plain sleeveless leather wallet wallet the identity!!
Nice shirt. I kind of guessed with the size). But when I put it on, I realized I had to give up.
All right, thanks.
Great tank top
Very nice stringer, quality much better than expected. It is made of a stretchy material and hangs nice. It is curved at the bottom front and back like the modern style of stringers. Came earlier than expected too!
Mike norms, his money is worth, after washing most likely the seams will be useful, the quality of the line is not very, the weight is 87, the growth of 177 villages is is is
The quality is excellent, but 2XL was like XL.
The quality is excellent, the size approached
good
Take it will not regret it
This was really good
Good night… excellent cost-benefit. Very worth it.
Super
Ok
Good material but XL was too big for me, I'm 180 76kg
Great T shirt! Qualitatively sewn and sits well
oh, that's great! it fits and looks pretty well :) i certainly am satisfied
Race top!!
Normal quality, sits well, on height 167 size m optimal
Good T-shirt, soft to the touch, pleasant.
ok.
The quality of the fabric is very good
It took quite a while but the shirt is fine
Well, almost cotton, dense men I advise XXL, it came quickly, the goods and the store!
Thank you store) T shirt match grid and color. Shipping less than a month to SF, excellent in general)
All right, excellent for training
XL, im 178cm and 78kg. XL just perfect.
Great. Had bought a XL was "old" but enjoyed. But is Best Buy L if you have 171cm 75kg it is my case. Will buy only L from today. Recommend too.
Product beautiful and comfortable
Excellent light cotton, sewing quality. Delivery prompt. Thank you!
Ordered size M. I'm 171cm tall and weight 70kg Nice fit. Nice material
Well received item, great material, niquel size
Good fabric, looks great and is of quality, ideal for training in the gym and seeing you.
Hello everyone, the order came quickly, in short, I have a European XXL, here I recommend taking 3XL, the size did not hit but it is nice even XXL to whom to give. I will order additionally.
2nd order, I'm satisifed