SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good but thin material .. only price ..
Worth the money. The material is ok.
This one it’s ok. Looks good on my boyfriend.
The item arrived quickly and of good quality.
Super exact pedi size M for someone S and it looks great
Hi, I have received my order and I am very happy excellent Material, a garment that did not reach me the right size says XL but it fits short as if it were a size s, the rest of the garments I love, I have received it to date as the store stipulated it. I'll keep buying more, thank you very much for your attention a 10 rating from me.
Just as it is in the photo
Nice & comfortable to wear. Will buy again.
I liked it very much thanks store
Super
It's just as it is in the description, very comfortable, good horma!
Fast delivery, excellent item, good price
comfortable shirt. wish I got a larger size.
Good product, good quality and arrived very fast.
Very good T-shirt, for height 183 weight 86 took 2XL .. She sat perfectly ..
Size L for person 1,76 and 70 kilos
Perfect !
It is very good quality and very comfortable. I like it very much.
Top
Size approached height 1,71 weight 68 suitable size m
Really beautiful
Good quality
My boyfriend loves them. Thanks!
Good quality, elastic fabric
excelente
Very good quality material and came too early
Thanks
On size 44 sits perfectly.
This was really good
Excellent product and delivery was immediate, it is highly recommended
Fast shipping, the item is as described. Very happy.
It's okay.
Good quality!!
Ordered more
מישלוח fast, it's fast Very beautiful Fabric very comfortable
All good thank
Height-194, weight-87 size L came up chic
Othymus. As planned. I recommend.
Good Weave, good design and looks great.
Good Weave, it makes its task perfectly.
All right, fine for what summer is, I'll buy again
like thickness of cotton and size and fast delivery
molto bella
Good T-shirts: thin jersey, color as in the pictures, the size approached exactly. Thank you!
Product quality, designer bold, molded perfectly to the body, comfortable and elegant.
Buenisima
Good quality I like very much
Thanks
Excellent material
It's fine. Only it is better to take on a larger size
Very beautiful Good material
Very good store!! Great products!! Fast shipping!!
top
Excelente
T-shirt is cool.
Quick good quality
He arrived two weeks earlier than stipulated. Clothes are of good quality. Highly recommended
Love these well made I’m usually a small so I bought a medium and it fits perfectly speedy shipping
Very good store!! Excellent products!! Free blisteringly fast!!
Excellent very very happy
customer has received the order quick and efficiently. No complaints
Very good furniture product, super comfortable
Perfect
The seams of course wish for better. The clip will be fixed and runs at the seams after five training and 5 washings. Our hands are Golden as we always finish.
I haven't washed it yet, at first glance it's nice, well-sewn. Let's see how the pattern can be washed
Great product I'm happy thank you very much
Great
Fast delivery and conform to the description I recommend occurs
Excellent product and fast shipment
The quality of the shirt is cool! I took on my 48-50 m-the size approached, but the T-shirt itself at the bottom of the base is not pritalny and looks like a skirt at the base can can After
A good T-shirt, pleasant to the body, the size approached
Excellent quality
Good
Very comfortable to wear! Soft material too
Gives little size