SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order a second time, high-quality, holds well, the size corresponds to the table, very satisfied, for funny money, sold out immediately sent the order, good luck
Knee pads of excellent quality. The store has stretched the protection and sent a gift Thank you so much.
A good knee pad, elastic and at the same time soft to the body. The size M came up to the knee with parameters 43 cm above the knee and 40 cm in the middle of the knee. It seemed to sit-it keeps well, does not slip, but it does not press hard. I ordered two different sizes for different people and both are good. Thank the store for the fast delivery (2 weeks before Volgograd) and thanks for the gift-rubber bracelet
Delivery is less than a month to Mo. Cool thing, I liked it. The size approached. Keeps on the leg well, does not slip. Recommend
Delivery is less than a month to Mo. Cool thing, I liked it. The size approached. Keeps on the leg well, does not slip. Recommend.
Ordered the 2nd time, lucky not as with the first order that came in 10 days. 3 months of waiting, and the parcel never received (((. After opening a dispute, the store agreed. The money was returned. I ordered it again, we wait...
Наколенник очень хорошего качества, подошёл по размеру. Быстрая доставка.
looks very good quality. nice material. size fit by table. plus gift. recommend
Thank you
Excellent, the size is well approached, does not press strongly, the quality is normal, let's see how it will be in practice.
Seller recommended, fast delivery and accurate, thank you!
All Hood, fast delivery 16 days to the Perm Territory.
Everything is fine, but after reading reviews ordered L, but it turned out to be too big for me
Good-bye, all yak opesy. I recommend the product and the store.
Everything is fine, came relatively quickly. Delivery if you order two at once, it looks more expensive than the cost of the knee, I had to order different positions so different colors, under the clothes are still not visible. Came in one parcel. Keep well, chose according to the table. With the store did not communicate, but definitely recommend!
The size of the calendar served XL, without marriage, especially the leg does not tighten, soft, delivery on time, thanks store
The quality is excellent, the knee fixes perfectly. Until the truth has not tried on football and I can not say if it slides during the game, but the fact that he keeps better than my usual knee pad is for sure.
Arrived well good quality store recommended
Perfect!!! The village is like a glove! Delivery is fast. Let's see how the work will behave.
Its squalls
Knee Is this some pool was four key
Ordered 1 piece, it came quite quickly. The size approached, I will order more.
Thank u! L approached the girth of 47, fast delivery. The quality is excellent!
Everything is fine, it sits well. Thank you for the gift
All Hood