SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything was delivered quickly. With the size was not mistaken.
Came in good quality. A little tight, but this is not bad I think, the size ordered XL. There were 3 weeks before UFA.
The second time I order completely satisfied, it is necessary to soak or wash from the smell of chemistry. + The store put the bracelet as a gift.
정말 좋아요 강력추천합니다
The knee is excellent, all in size, delivery 2 weeks
well packed the store is really nice it took 2 months to reach Algeria
the store is really kind the goods are well shipped it took 2 months to reach Algeria
Description matches, I like
I'm happy with the order, I took it for my wife. Can fit this size (XXXL), this is the biggest. I recommend, the quality is good.
Very good quality. For its price-top! They gave a bracelet) I recommend the store! It came in two weeks.
Shipping fast. Knee pads are good. Recommend shop... 5 stars. Delivered on time! Excellent quality product! Excellent store, prompt shipping/mailing! Thanks for the savings!! Recommend to all! Five stars.
Top quality product and not expensive
Hunter purchased in the Wear to do so good.
Delivery 3 weeks. Calipers of excellent quality. Soft, pleasant, elastic material. Silicone strips in the top cuff well prevent sliding. Recommend. Knees with such suports hurt significantly less at physical stress. For example, walking on snow or slippery ice, walking on difficult crossed terrain in summer.
It came quickly
Super all OK.
Product is as described, fast shipping and accurate store
Ordered a knee pad for basketball. Quality is good, tightly sit, legs do not sweat.
I buy a second time, everything suits, for training top.
Tido
Looks as described. l want to wash before l try them but they look durable.
Delivery in 3 weeks. Product comfortable and good. It's worth your purchase.
The scale is not bad. Let's see how it will be worn. Before that, they took the size of M. Let's try L. All is well. If I add anything. With the producer did not wash. Delivered quickly.
Description correspond.
thanks