SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My second knee pad came in. On the weight of 70 kg ordered L, was afraid that the other size will be already large. Slightly press from above, but it's good, for a couple of hours the socks will go. The quality of the norms, this one is sewn a little krivovat, but it does not affect its purpose. I do not know if I would take a larger size, because everything wears out with time
Knee pads liked, tried on-sit very well. The parcel reached super quickly-Sakhalin in just 2 weeks. I'll order another wife.
Everything was tracked! It reached Moscow in 2 weeks. Quality is good, took m in size, which is in the description! The good all came up, they can be believed! Fits the leg tightly, does not drag anywhere. Specially wore all day-everything is comfortable, already forgot then about it!) you can recommend!)
Delivered quickly, as always from this store, I buy not the first time. Thank you!!! Recommend!!!
Not much wrong with the size
From ordering to delivery 30 days, fits well ,order by instructions in description. I'm satisfied with quality, thank you Seller. Recommended.
I ordered my aunt because my knees hurt! Left the bracelet.
Everything is fine, the goods are delivered. The size approached, then what you need
Good connection.
Delivered in a month.
Accurate but quality is not premium..
Knee pads went a month. Quality is super! There is no feeling of synthetics, soft, sit tight and confident. I ordered two at once. According to the size table, everything came together. + Gift
Good Goods. The size table corresponds. Quickly assembled and shipped order. Delivery month. They did not communicate with the store.
Everything was super mobile reception, packed an abundance package at the hip pack, for 22 days to the district. Shop that store I recommend.
All OK.
Excellent
I'm buying it for the second time. Very convenient and invisible. Recommend. The first bought a year ago, has not worn out yet. And this one bought as a gift.
I'm buying it for the second time. Very convenient and invisible. Recommend.
A little bit big. Unfortunately, because of the Crown, the parcel went for a long time, more than two months.
Excellent would buy it again, what started I didn't like was that it took a long time to get there.
Comfortable, fit in size. As a gift lay a bracelet.
The goods came on time! Quality is good.
I order not the first time from this store. Recommend
Order received. Norms.
217 rub. Delivery 25 days. All norms.