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Frequently Asked Questions

1. How long are shipping times?

We provide free shipping from our warehouses in 44 Countries by ePacket or EMS and in the USA by USPS.

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

2. What’re your returns & refund policy?

Returns & Refund is a guarantee provided by floraiden.com. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, So just tell us what went wrong, send along a pic and can contact us to resolve these problems (according to the returns guarantees). The return shipping fee will be paid by you. Or, You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund. For more information check out our returns and refund policy page.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order — if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted — then simply notify us, and we’ll give you a refund.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

6. How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

7. How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

8. What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

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