SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
적당히 잡아주네요 꽉잡아줄려면 한치수작게 주문해야할듯 배송은2주정도걸림
Посылка пришла в Брянск за две недели. Всё супер.
Qualität ist super der Versand war auch schnell so circa 14 Tage
Муж сказал норм ) резинки на липучках убрал, сказал и так очень хорошо фиксирует, лишние. Посмотрим сколько прослужат. Доставка 2 недели до Москвы
Качество хорошее, с размером наколенника угадал, но резинки кажутся чересчур короткими - сильно обтягивают. Доставка до СПб за 3 недели.
Пришло быстро. Размер М. Всё подошло.
всё классно. на мой 54 размер, xxl подошёл идеально.
полностью соответствует описанию
Вроде поддерживает чашечку нормально, со стороны где бедро проклеено силиконом.
все дошло без проблем, эффект пока не понятен
Всё дошло в целости . Доставка до г.Омска за 18 дней.
Спасибо за заказ 5звезд все как на фото.
Соответсвует описанию, все мне подошло.
Отличный наколенник, эластичность очень хорошая, в то же время плотно держит колено. Хороший продавец.
Купил за 246 ₽ (3,87 $) качество улучшилось, раньше были хуже. Удобный и полезный наколенник.
Хороший товар, быстро пришло материал приятный
Качество нормальное!
Заказ приехал только через 4 месяца!!! Он не отслеживался. За это время уже заказала другой такой же у того же продавца, и он пришёл, а этот заказ нет. Претензий к продавцу нет, а вот к службе Алиэкспресс много. Продавец всегда отвечал на сообщения, готов был вернуть деньги, а служба Али не открывала спор, не отвечала на сообщения в споре. В результате пришлось покупать второй раз. А теперь у меня их два, что совсем не нужно.
Очень доволен наколенником. Товар соответствует описанию, пришел быстро. Заказывал 3х, действительно снимает нагрузку с колена, (мой вес 125 кг, рост 192 см)очень удобно, ткань приятная на ощупь. Продавцу спасибо, рекомендую.
посылка пришла быстро, наколенник L подошёл в самый раз. Спасибо продавцу.
все как в описании, в деле ещё не пробовали.
Shipping from China to Australia is quite slow. Great product. Strong and durable quality!
Fits perfectly just what I needed. Thanks
It came very quickly less than a month. The store sent quickly to everyone advise
The goods shipped very fast. From order to receive 10 days to Leningrad region. Everything is fine. To the store a +++++. I recommend this seller.