SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you to the store for the fast shipment. it came very quickly .. the product is all like in the description. very cool knee pad. Convenient. thanks. i recommend to everyone.
good kneepad very useful and qualitative for its price
All fit
Delivery is fast, the knee is dressed, keeps well, definitely recommend.
Fast shipping! We order the second time.
Delivery to Maikop 15 days, the quality is excellent, corresponds to the description. Thank you.
Everything is fine thanks to the store, and all employees and those who created such a service thank you
Received in 75 days after payment. By China, the parcel moved 8 days, the rest of the time-on the RB. Quality is excellent. Knee fixes perfectly. Thank you to the store and the manufacturer!
Everything, as in the description! On the leg sat perfectly. At first glance, it works. Long-standing injury to the knee bothers less at load. (Tested on squats with barbell) To the store Thank you and for the quality and for the speed of delivery!
Good
Very good product Arrived in 24 days
It came quickly, tracked. The size matches. I don't feel my leg.
Knee-Super, Well holds the joint!
Corresponds to the description, approached.
Thank you, the store came quickly. All as in the picture. The size approached.✌
Thank you to the store, I order the second time
I order a second time
It seems that criss-cross straps provide side support. Velcro is very powerful. How cool is this after the usual elastic bandage! If there is a problem-take it, you will not regret it!!!
Everything is fine, the quality is good, the delivery is fast
I took it for my son, but it turned out to be small. Although all recommendations on size are respected. I left it to myself. I did. Take a larger size. This is advice. Quality is good. The knee Cup supports perfectly.
На вид не плохой! Пришёл очень быстро. Заказывала папе, как оденет дополню отзыв
Fixes really well, you can order on a dimensional grid. Does not twist from above, too much also does not press. You can take without hesitation.
All fit
I ordered the size L. The husband has a size of 48-50. Perfect fit. I chose two different knee pads. One that just put on and keep by itself, and the second with strings on Velcro (pulling). Also sent a gift (bracelet). Very nice. From order to receive the goods only 14 days passed.
Доставка до Рязани в сборной посылке за 5 дней с полным отслеживанием. Содержимое посылки в полном соответствии с заказом и описанием продавца. В общем и целом наколенник достаточно качественный, со своими задачами справляется.