SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, the size according to the parameters corresponds, I recommend two weeks to Moscow.
Hi Good afternoon the product arrived in very good condition. As shown in the photo and looks very good quality
Normal!
USO korosho!!! ;)
Fast. Quality satisfied. Thank you!! Ordered another one.
Shipping fast. The quality is just super. The knee keeps well. Corresponds to the dimensional grid. I did not dare to order two at once, now I regret it. I ordered a second knee, I hope it will come quickly too. I recommend the store and the goods.
Good knee support, more reliable than a bandage half a meter plus on unleash on the go. The only short tapes would add 3-5 cm. The material is very pleasant to the knee, although the synthetics are not the whole transport. I'll order another one for the second knee. Z if the flat stop and the problems with the knees look for anatomical insoles locally
Good quality. EXTREMELY comfortable. very satisfied. I've already ordered 4. Order a size bigger than you normally wear.
Everything is fine, quality rubber bands.
Cool!
Thank you to the store, I liked everything, the goods correspond to the description, I will definitely order also for my son
Very satisfied with the purchase. Fully corresponds to the description. Delivery 1 month.
Awesome. They hold very well. Protect your knees 100%. They're great for running. I recommend. It's come very fast. Good salesman. Thank you
A good knee pad, as in the picture. The material is dense, solid. I took 3 and I'm a little wide, but this is leveled with elastic bands. Arrived in 20 days that I think very quickly. The order cost 226 rubles. Everything is fine. The store is good! I am very happy with the order.
The thing is good but not thought out, the lipuns are strong, they stick more past the back. Lipoon hooks damage the foundation. If the lipuns were on the contrary, soft on the straps, and the hooks on the basis would be perfect.
Thank you, quickly delivered and quality product!
Comfortable thing. Thank you. Corresponds to the claimed. Already tried on
Delivery to Minsk 1 month. Good quality knee pad. Seller recommend.
On the leg sits idially
Fire!
Good quality
Looks ok. To Orsha 39 days
Haven't used yet
I took the "M" sort of guessed, but the belts are tugovat, without them the most it! Modeling on the straps should be immediately in two Shorten (trim) otherwise the fabric will tear on the coating! I liked the quality, the design! There is no smell at all, the feeling as if I bought it at the pharmacy! I will appreciate perhaps rubles for 700 - 800 if you take in a sports store the same! I advise everyone! In the photo already with a trim Velcro in almost two!
Very fast shipping! I'm happy, the size approached!