SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice quality. Sizing accurate. I have 34" / 84cm waist and XXXL fits ok. I ordered black, grey, and white, but got light blue instead of white. That's why 4 stars, not 5.
For the price, these feels very good. soft but tight enough. Also looks good. 4XL fits well for my L size (EU) butt. Going to order more, hopefully quality is good too in long run.
second purchase, best underwear I've had
I took the same from another store for 3 $ cheaper-there is no absolutely no difference. Neither as nor in the seams. So if you find them cheaper, take it from another. They're the same. I have been using this for half a year. Do not stretch, do not remove, the seams did not separate. After dozens of washings, they look no worse than new ones. They write that they are stronger than the ass sweats and some discomfort-it's not. I went to them in winter and summer. It's okay. On the photo on the left-which is half a year, on the right-which I just received.
Excellent Truli. Worth your money. Very high quality made. Nice stuff. Definitely recommend and order more. The track was perfectly tracked. Less than a month in Belarus. there was no need to communicate with the store. I wish good luck and prosperity in life and business to the seller
It took 8 days to arrive, the quality of the panties is decent, the size is wrong, I recommend the store
Excellent panties with a claim for silk. The material is pleasant and comfortable. Inside the front is an additional material in the abdomen and groin. The dimensional grid is actual, approached perfectly. At its 183 cm, 98 kg took 5XL. Packed in small branded bags that are folded into a large branded zip package. Interest on 99 original. Ordered a kit for 823 rubles ($11.92 in the old app). The order issued 06.09, the store sent from China 08.09, and already 20.09 of the goods was a point of issue in Moscow. Fully recommend to buy!
Excellent quality, I recommend
Chinese the image. Perfect! They arrived fast
Finally the order arrived excellent and soft comfortable in the dress I recommend everyone to buy
Thin
Good arrived but long to come very nice material pleasant to wear and comfortable for the day I recommend this product
All Super
Good ones!
Norms. Fit clearly. On material as Lycra, the Pisos zone is cotton.
Excellent panties-sewn very high quality. The material is very pleasant and quick-drying. For sports and active actions on the street-the very thing! Recommend product and store!
Boxers wonderful size corresponds to reality recommend delivery Super
Quality is just super! Shipping fast. On my height 165 and weight 65 came up perfectly XXL. Advise.
I ordered the size XXXL for my 50-52. It's all on time. Very pleasant to the touch and comfortable.
Good quality, they are very comfortable and I recommend them.
If you see them on offer, take it; Over 12 no. I use the L and with the 3XL fine. You can tell they're more polyester than cotton, but we 've come to play.
Pleasant to the touch, smooth and cool material. 160 cm and 47 kg fit the boy, do not dangle. Drove for a long time, a month.
Good quality, thin cool, more for summer will do .... delivery fast... The goods are very even satisfied
Delivery 24 days. Thank you.
All OK. At 56 perfectly fit. thanks for the fast shipment and quality goods.
Excellent quality. The fabric is very similar to uniklo, if you still remember what it is)
good quality but a lil tight, but still you won't feel wearing it
They are very nice and are very well presented thank you.
The delivery is fast. Packed Super! The quality of manufacture is beyond doubt. But the briefs are translucent and look like swimming trunks or the 1st layer of thermal underwear (the fabric is smooth and shiny). More for sports than for everyday wear.
Delivery to Minsk for 20 days, high-quality underpants, silk-grope, thin and breathable, we will wear!
Arrived quickly! the quality is cool! I wear size L myself.
Panties fire. The husband loves this fabric White is not white, but Gray in reality
Excellent product, the value for money is superb. It took 17 days to get to my house in Mexico.
Excellent boxers, the quality is pleasant! It is better to order and wait than to buy what we have in stores. I will order more, I recommend!
Excellent boxers in the hot summer. They justify their name "Ice Silk". Thin and light.
good quality, bought during superdeal for 6.36. I wouldnt pay more for them.
Arrived in perfect condition and ahead of time.
Like in the picture. The material is thin, even translucent. It's cold to the touch. How breathable they are in the summer I can not say. I liked it.
Everything was going on, my daughter
Items received in good working condition
Good underpants. I'm satisfied. I buy it a second time, not myself. After washing remain as new. Wear is not visible
He arrived in only 10 days. The size corresponds appropriately to the table they put in. They're good stuff, comfortable. Be very happy with the purchase, I would buy again.
Excellent quality softness the fabric, I recommend the store as seen in the photo, the size arrived slightly large for The prox order xl pedi 2xl
You have to buy a size larger than normal
This is the second time I order shorts. They're very good. I took salt and I make a meter 75 for 72 kg.
Panties are sewn well size approached
I recommend it. The quality looks good. I haven't washed them yet. I bought another pack of 3 because they are good.
I am very satisfied, to see in time, for the moment I recommend the store. Thank you.
Yes, everything is fine! The kit corresponds to the description on the site and its price.
Went to Kazakhstan for a little over a month, they combined me three parcels (a tie and a shirt, which I ordered on the same day). Price-quality is normal. Can be taken.
Quality is not bad, but the fabric is very thin, almost transparent
Product excellent, highly recommend. It's faster relative. Who שמידתו XL desired שיקח size 4XL in הסינים small sizes
looks of good quality
Soft Silk type and with cotton zone on the genitals. The clarions move a little where there's no cotton but it's not much either. 175 and 92 kg size 4xl and fit me perfect
always the best high quality fast shipping
Excellent panties, nice fabric, quality sewing, comfortable elastic. On height 179 weight 83 took 4XL. Panties sit well, but I think you can take one size smaller, so that the elastic band fits more tightly. Fast delivery in sealed packaging. Thank you store. Now I will drip the underwear only miiow firms.
top
Excellent trusels)! Quality, lightweight, comfortable! Came in 10 days in pickpoint. The store packed well! Best recommendations for the seller, store and product!
All perfect fast delivery
Quality is pretty good. Very silky. Ordered more after this order.
Satisfied with the purchase.
Cool panties quality is very pleasant, like a second skin. Delivery is tracked, well, a little delayed
Good quality This is not the first time I like this company very much
The quality is not excellent, but good. Shipping fast. You can take it.
Description almost accurate. Why almost? And Silk does not stretch, and they stretch perfectly, I think elastane or something. This in no case makes them worse than underwear. Got standard in two weeks. If I still take it, the probability is high.
They're very good. And size fits. Thank you.
The package was surprising, the panties are comfortable, as if without them, I recommend.
At the moment everything looks good, now it must be tried to see how comfortable they are.
All as in the description. Panties class. Seller recommend.
Quality, the material is elastic, thin (Summer-heat). On 52 p sat tightly 3XL. The only but elastic from the inside is gently White, in the heat in the lumbar and groin area, it may want from sweat (my purely subjective opinion). Although the synthetics are washed away, the shorter process will show...
I like the panties, the quality is excellent, the size L fits the s is well packed each of the panties was in a bag and all three more in one bag
Everything is fine, as always. I order not the first time
It looks good quality. Neatly packed
product as described, recommend it
Look very soft
Mr has loved these boxers. Shipping was on time. Product exactly as described.
Fast delivery, air quality at Rendezvous
Exactly what I wanted. Full body pleasing synthetics!