SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied and matching the description!! To +++
Wes Teka iki kirimane seko chino wes pokoke mantap iki barange puas pokoke
It came quickly. Normal bots.
Кросовки внутри на байке. Как на моем фото. Учтите этот нюанс. В остальном все отлично, качественно. На ноге сидят приятно, мягкие. Рекомендую. Доставка быстрая.
Size as if on the leg were sewn
definitely measure your foot to get the right size. the shoes are beautiful and fit well.
Fast shipping thank you. Receive the goods is too love. Not only easy N shipping packing condition when the vinyl that is easy for four. Box packing with was shipped to the goods must be returned in more good looks to the industry.
Good Goods came all fine
Sent for a long time, but came on time, all the rules, you can wear
Great shoes! Very comfortable. I bought my husband. He really liked these shoes. Let's see what the practicality of this product, will show time, and in the meantime, I want to say many thanks to the store. I received the order quickly within two weeks. Super!
From the moment of order to receiving in hand 12 days. Service 5 +. Chic croses! Decent leatherette for its price. At its 28 cm foot ordered 45 size, and did not miss, on the leg as native. Inside the fleece of medium shaggy, to-2 * can be driven (not stand, but run), but not by the subobs)). Recommend!
The good quality product is the same as the description. Did not fit the size order smaller. It came very quickly in almost 2 weeks, to Voronezh.
Come very quickly! With the store did not communicate and in vain! Husband size 27,5. I ordered 28 and they are straight on order big! His leg is not wide! We want to order more for the summer, but already will be attentive! thank you! Amortized just like on a video! The husband is just delighted!
Even surpassed our expectations. There is no smell, sewn and glued neatly. Look more expensive. Look rich. Can malomerit. Thank you to the store for the fast delivery (2 weeks). We want to order more insulated.
Perfect!! Arrived at me while weekly מרגע invitation❤