SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine thanks for the qualities. Goods and gift. Recommend
Sneakers Super! Fully correspond to the description. Take, do not doubt, the store is wonderful, the quality is factory.
The delivery is quick and good.
Excellent for $18, bought 11.11.20, took 06.01.21
Nice sneakers. Mesh top, sock And the heel is rubberized. Sole combined, foam bottom rubber. Orthopedic insoles. The size approached, took on 42 - 9 (43 euros). The quality is excellent.
As always, shop and shoes at altitude!!! Thank you so much!!! Super!!!
Заказываю уже второй раз. Магазином доволен и доставка нормальная. Рекомендую!
Gorgeous! He is comfortable, soft and light. At the same time, a good sole. Very comfortable. I advise everyone
Cool sneakers, look very good, I advise. delivery a little more than a month, put orthopedic insoles for which thank you
Продавец общительный, честный, вежливый и порядочный-быстро оформил и отправил заказ. На сообщения отвечал быстро. Посылка отслеживаться на всем пути следования, упаковано хорошо, всё прибыло в целости и сохранности, даже не помятая. качество хорошее ... ,очень доволен этой покупкой! Товар получен в кратчайшие сроки,брал по вкусной цене-распродажа на Алиэкспресс, большое спасибо за акцию. Честный продавец, товар соответствует описанию, полное, правдивое описание товара. Всем советую и рекомендую этого продавца и его качественный товар. Приятно иметь дело с этим продавцом ,хороший,надежный магазин и хорошее отношение к покупателям. Буду покупать еще товар у этого продавца....
Unfortionally 1size to small, i followed the size chart instructions, even send a email without respond of the store. 27,3 is not 43 it is 44, i have normally 44, but i trust for once the instructions and it is wrong.... to bad because the shoe is really good manufactiored.
Good sneakers, at our 43 came up normally. I recommend.
всë совпало, ну кроме, что кожа коровья)). Брал по стельке 29см., размер продовца 10,5. насколько удобны будут при ношение, не знаю. Немного дизайн подошвы не привычен
Conform to the description and good quality. ADeux pairs of shoes ordered simultaneously on November 28, I reviewed the second pair on December 22 which is a little longer than usual. This is not my first order from BONA. The shoes are always tention however at the size, because the 44 shoes really small despite the table of measures proposed by the store. So choose a size above as I did by ordering two new pairs (45 for a European 44). I recommend however this seller.
Two pairs of shoes ordered simultaneously on November 12, I received the second pair on December 22 so after more than six weeks of waiting despite a relatively fast shipment from the store. This is not my first order with good guys. The shoes are always in line with the description and of good quality. Attention however to the size, because the 44 shoes really small despite the table of measures proposed by the seller. Choose a size above (45 for a European 44). I recommend this seller.
Delivery was 20 days before Surgut. I wear crosses usually 43 sizes, these ordered 9.5, which corresponds to 44 sizes. They sat on the leg perfectly, soft and comfortable. They went out for 1300 rubles, this is an excellent price. Seller and recommend!
Tough stuff. And with the insole trouble. Yeah, Bona's not like that anymore.
The best choice, just cool sneakers. in Cheboksary came in 16 days. i advise everyone.
The goods are very well packed, I have 26,5. Cm foot 42 size Oh personally approached, even 27, see also good fit think, quality like excellent light, let's see further
Net sneakers!!!
Excellent summer sneakers 9 to 43, as for my leg are made. Spare insoles. 14 days delivery. Seller thanks! All good!
Delivery 30 days to Rostov region. Quality is good. As a gift, the store put additional insoles and two pairs of laces. Seller recommend. He answered questions quickly.
Sneakers super size approached. Orthopedic insoles put although the store said that next time.
Bona, this is Bona. came to a new mail for 3 weeks, as a gift insole additional, there is no smell, everything is stitched-glued smoothly, light, comfortable. I take it not the first time in this store and always happy. recommend! to the store of success in sales!
Correspond to the description.