SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In my 41 all the rules came up. The order is satisfied, the delivery is fast. Advise shop
Normal sneakers, without visible jambs. Materials in kind of good quality. For running, these sneakers are heavy, but it's an amateur. Complementing makes sense after a few months of socks.
The store sent the goods quickly, ordered 11.09.2020G. Got 30.09.2020G., packed normally. the only insole is not very good quality.
Thanks for fast delivery and good quality, reasonable price and what you added, at my request, spare insoles. For new rabbits only to you!
All is well, only the smell is unfriendly unlike the rest of the bone.
I received sneakers, everything came in size, I take not the first time, I recommend the store. 5 stars.
The product came quickly, the quality at altitude, the description corresponds to reality, I recommend the store and the store
Quality in general norms., but on the seam, the marriage on the sock of the left paint and came without a box, in the package.
Very cool sneakers. Comfortable, soft. Approached the size perfectly, as a gift insole. Thanks bona
Took on the size more, came just, I recommend
The blue color is very dark. Excellent soft, narrow sneakers. Breathe, get wet. On warm weather. Reflective light elements a lot. You can see at night from far away.
They're gorgeous! On the leg like poured! The dimensional grid is accurate. Delivery 2 weeks. Do not stink, light, packing eliminates the possibility of jams and spoils. I highly recommend both the model and the store.
Comfortable. The leg is comfortable. When walking as if the Supinator Springs-pleasant elasticity. The sole is not flexible oak. Size 9 sat at 43 perfectly. In general, the description corresponds completely. I recommend the goods and the store.
Excellent sneakers, I'm happy as an elephant. I wear 45-46 size, ordered 10,5 came up perfectly do not press and are not great, just right, and then after wearing 2-3 weeks in general on the leg will sit down and there will be all the type-top)
Пришли за 3 недели,качество пошива хорошее, подошли по размеру,но носить пока не получилось-еще жарковато
Доставка до Набережных Челнов за 16 дней,заказывал у, этого продавца в первый раз,дополнительные стельки не положил.
Описанию соответствует, продавец отправил быстро. Покупаю не первый раз, соотношением цена / качество доволен.
сыну понравились красовки
качество отличное! таблица размеров соответствует данным подошло идеально, доставка две недели! продукт рекомендую , продавца рекомендую!
кроссовки получил.на мой 43 подошли идеально.спамибо за хороший товар.
сеточка зачётная ! супер-дышащая !качество радует!!!цвет ,кажется темнее, чем на фото ! доставка быстрая ! 13 дней мос обл ! в этот раз ,нужный размер !! ноги дышат!! чувствуют себя очень удобно!!! отдыхают !!! очень рад!!!! до этого, сделал 2 заказа ,но другие модели, 9.5 размер,ноги устают и болят,но продавец-молодец!отзывчивый !общительный,согласен сделать возвт на те , которые доставили вчера , не успел погонять в общем ,рекомендую! всего доброго!
доставили транспортной, очень удобные. таблице размеров соответствует
Очень хорошее кроссовки 2,5 недели шли. Внутри мягко. Ногам приятно, подошва не жёсткая, хорошо подхолит для летних прогулок
Все хорошо. Все пришло. Все подошло. Еще и стелек положили. Брал по акции за 510 грн
Доставка быстрая, качество кроссовок вроде более менее за эти деньги. Но не подошли, подбирал по таблице которая в описании товара, у меня 42 размер, заказал 8.5 что по их мнению равно нашему 42 и прогадал, надо было брать на размер больше, т.е 9 (43). Так что будьте внимательны! Продавцу спасибо, также положил стельки.