SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Кроссовки качественные, лёгкие. Пришли в Санкт-Петербург за 20 дней. Продавец по моей просьбе положил дополнительные стельки. Спасибо большое!!! Мы очень довольны покупкой, будем заказывать ещё.
Как всегда все отлично
Доставка две недели, продавцу огромное спасибо.
Продавец отличный. Товар отличный. Взял на размер больше для бега и стельки ортопедические в подарок. Берите "BONA" не пожалеете (5+++++).
кроссовки хорошие,удобные
Excellent sneakers, exact sizes. Let's see how they behave in sock. Looks very much nothing. Thank you. Recommend. Of the minuses: long delivery.
The parcel received everything well, for such a price will go. The size corresponds to the table in the description. The store is sociable, answered all questions. I recommend this store and product
Delivery two months, track fully tracked, store contact, goods fully match the photo and description, bought for $21,71 with all discounts! Sneakers are super, we have such with sports departments are twice as expensive! I asked for orthopedic insoles, the seller retreated, but I did put it, my family are also good in quality! The only moment, we previously took a similar model is 43R., in this model 43 R. It turned out to be a bit too big, but still very satisfied with the purchase, although long drove! Recommend!!!
Sneakers correspond to the description, the store at the request put additional insoles. Seller recommend!
Excellent sneakers. Go exactly in size, on our 41 came 8. I take not the first time, the store is attentive, the requests are answered.
Кроссовки отличного качества. Размер соответствует таблице. При ходьбе очень удобные. Продавец положил запасные стельки. Заказываю него уже не первый раз и всё устраивает.
I got sneakers quickly. made not bad, there are no obvious heat. Materials, of course, look clearly cheap-but the price is very affordable. Then time will show how they are worn. On my foot 28,5 cm. Excellent sat 45 size. To the store Thank you-the purchase is satisfied (also additional insoles put in the order,).
very good, quality under testing, another review will be made
Неплохие кроссовки за свое деньги. Попали точно в размер. Ехали меньше месяца. Доволен.
Хорошие кросовки. В процессе эксплуатации показали нормальную вентиляцию. На 42 размер взял 8,5 на тонкий носок. В начале чуть жали но растаптались на 3 пробежке до комфортного размера!
01.07-заказал.03-sent. 21.07-received at the post office. Sneakers took 42 sizes. Light, sewn from synthetic materials. Our week. Light, took to work. insoles in shape are not usual, made of polyurethane. The insert in the sock of the sneakers works like ventilation. when walking in the heat you feel. When you walk in them, then the sole and the sole, which is nice to the leg. On top, sneakers, get wet on Hurray because of the insert in front (air filter), this puddle is around. Still not boots. The first time I take it on Alika. I did not communicate with the store. Track track. Took for 1.9 rubles. If the sole is wet, then the sneakers slide on the Kapil, like most shoes.
Norms. size accurate
Sneakers quality. The shoe is even comfortable. In general, you can take it.
The parcel came in two weeks. I take this store not the first pair. The dimension table is consistent. Quality at altitude, no foreign smells.
Суперклассные и очень качественные кроссовки. Супер мягко и комфортно! Огромное спасибо продавцу и производителю! Рекомендуб, ни малейших вопросов! Супер удачная покупка! Спасибо!!!
It's fine. The dimensional grid corresponds.
Ordered another pair. dostaka, communication is all on top. quality is quite suitable. definitely 5 stars.
The order came somewhere in a week, in Obninsk, since the order, which I think is very fast. Description exact, but with the size of a little Mahu gave, it was necessary to order not 10, but 9.5, as I first wanted, but then I decided to re-insurance. I have size 43.5, leg 27.8 cm. Sneakers are great, but not much, millimeters by 5.
The order was made on 27.06.2020 and already 16.07.2020 all received. Delivery to the Irkutsk region, Angarsk. Sneakers do not smell, glue does not stick out, they are made visible that in the factory. The size approached perfectly. Insole 27 cm, ordered 9. very light. The leg is comfortable. Packed in a bag with air strips-strong, the form of the package holds. Kitten after appreciated the package! Husband and Kitten are happy. Thank you store. We'll still order.
Sneakers liked. fully correspond to the photo. the length of the foot 23,5 cm was taken 8. approached perfectly.