SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
They are nice and good quality, but the size a little small. Fast shipping
I order this model for the second year. My husband is committed to eating very comfortable these breeches and comfortable. But for our summer are hot. But not ashamed of them to appear. Slightly stretched. After washing a little sit down. Good quality. it came to the store Pyaterochka at the cash register. Very uncomfortable. Far from home. O. T. 90 cm o. B.-110 cm. Bolshevat. But the parameters stated in the description for 34 size. Got to Sochi for a month. These are slightly shorter than they bought a year ago from another store.
Color as the picture I like the way my husband looks
Quality is good. The material is thin, but seems to be sewn together well. I wear size 32-34, purchased size 36 just in case - and it's a bit loose in the waist - but ok in the hips and legs - so. get a larger size than you normally would.
Very good! Arrived in 20 days. Consistent product color and size and advertised characteristics. Fabric quality is good/reasonable, and fear that can fade with the lav. act, but is according to the value
Good product, worth buying. Could only come better folded to not come crumpled.
Good product but need a lot of ironing . A little bigger
The goods are of great quality. The Seller is considerate, kind and concerned with the customer. I should have received the order three weeks ago. However, it was not possible because it was misplaced by the Correio do Brasil. However, upon being informed, the Seller promptly resolved the issue by sending me new products within a few days. Congratulations Mountainskin Official Store! You have gained a customer for life.