SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All the village is excellent, the only thing at the waist does not tighten as I would like, the seams are clear, if you buy this clearly do not stay without attention) the size corresponds is I have 87/67/87 s straight High
Thank you to the store, the perfect suit! I advise! The order came very quickly!! I think it's a little over a week. On my 165/57 ordered m, less small would be, more would hang. beautiful color, good quality. Four things for such a price, I'm pleasantly surprised. I will order in other colors. Thanks again to the seller. You are super
Quality fire. I ordered the size m as I wear and M and C, everything just came quickly after 1,5 weeks in St. Petersburg, I did not communicate with the store
fast shipping! The color is perfect just as the pics.. dark brown coffee. size fits well, i'm 1.70 at 50kg
Very beautiful kit for a variety. It stretches perfectly. On my weight 53 and height 158 cm took M, sat perfectly.
The costume is gorgeous. At 164 cm, 55 kg m sat well. Color as in the photo of the store. My photo color does not convey. Came in five days. I'm happy. I did not communicate with the seller.
When ordering, I always rely on reviews and photos, and for what I want to say special thanks to all the people who helped me make the right choice! <3 In general, the photo is not very good, but! 10/10 at least while) fit in size, and I'm sure I will wear elements from this kit also in everyday life) I ordered from Russia, not from China, but from China. And I came super fast, literally in 4 days
Just opopensky kitUrvala for 827₽, I think the price for such a bomb kit is just a gift. I have a size 42-44, M I'm a little more, but in general the norms
My expectations have been met. Set of good quality, comfortable and beautiful Usually I wear 42-44 size, took S. On the growth of 158-ideally sat down, but I advise girls to take M Came to Pyaterochka for 6 days
Girls is love! The suit is super cool! Quality at a height. Sewn with high quality, the threads do not stick out. Order will not regret. On the parameters 94-76-98 took L, the top is perfect, the bottom is also good but loose at the waist. Very satisfied.
The set is bomb, that's how in all reviews they write so it is. The color is beautiful exactly as in the picture. Quality at altitude. No strings, holes, find fault at all. Girls order without hesitation. Delivery to N. N. 10 days. at its 42-44 ordered S. The only slightly shines through, but for such a price (1800) and taaas excellent quality, this is a full figs Gand
Suit I order already 3 times in different colors, the quality is super
Duge is pre-war with the goods. Colir Garno was watching. Yakishiny shvi, the woven is not necessary, priemna on the dotik. Delivery took approximately city. Doge's woven fabric is hard to pull, so it's not virogenia Tse poyus Chi minus, podivia yak booth Pingle pranya zu
Excellent suit, only on shorts behind the seam is not very high quality sewn ((
Just like the description. I have already bought another time and I really like the material.
Honest and decent store. excellent quality, simple. Fits perfectly, in size. the colors are very cool, thick, all the seams are even, I definitely recommend!!!!
Thick, great suit. The current is a little short lasina. After childbirth they keep the stomach well. For the Hall and classes at home is great. The quality is super.
Delivery was 10 days, everything came up took S on XS. I advise, the quality is super!