SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, comfortable sneakers. At its 38 ordered 39, everything came up.
excellent service and great value for money lovely runner
Is OK. Price = quality. Made very neat, which is strange for China, but bare synthetics. Go) to full 39 took 40-just right! Although the table was necessary, it seems to take 41 or 42)))) thanks) I'm happy) Well, the delivery is just over a week) also good)
Light and comfortable.
Very cool crosses, on a warm dry autumn or spring most that, light, comfortable. On the length of the foot 25 cm ordered 8.5 came up perfectly
Kacheva is good. Very convenient walks on it sneakers. It's good.
Хорошие кроссовки, качество отличное, клей нигде не торчит. Был небольшой запах, но за ночь на балконе весь выветрился. Очень легкие, ножка дышит, брала по разменной сетке продавца, подошли идеально.
bellas ,tal cual la foto, muy livianitas...
muy exactas al número, un 38
товар пришёл за 2.5 месяца. удобные и лёгкие, все размеры соответствуют. имеется запах.
super! thanks!
Nice item, fits well, high quality shoes. Shipped fast, safe package, not damaged. Received after less than a month. Thank you!
кроссовки очень лёгкие и удобные как покажут себя в беге пока рано говорить, но сидят хорошо из минусов это сроки доставки - 2,5 месяца!!!
Came quickly and for all time the store Sent notifications where the order is located, which is very convenient. The goods exceeded all expectations. Sneakers are light, comfortable and beautiful.
I ordered a larger size, but in vain. The dimensional grid is completely correct, do not malomerit. Delivery is very fast, it's been about 2 weeks after placing an order. The shoes are very soft and light. I'm happy with all 100%, I will order more. Thank you
Good sneakers for everyday walking. Neat sewing, light and breathable. Come quickly. Size in size. Wrote out 37 size.
Slippers are excellent, qualitatively made. With the size guessed, on the Russian 39 took 40, a little freely. Thank you to the store for a very fast shipment and delivery-8 days to Chelyabinsk. Received in Pyaterochka near the house.
Soft, good, beautiful, comfortable! Delivery is fast tracked, in size! Take it! NK will regret it!
I liked it very much, even though I was afraid they won't be left but for women's foot number 25 cm in mexico is number 40, thank you.
We got fast. I didn't talk to the store. At your price. Light, smell is present, we need to ventilate. The size seems to match. But you should have taken a bigger floor.
Sneakers are not white, but yellowish, which was very upset. According to the delivery times there are no complaints. the parcel was tracked. Packed just in polyester. Package and messenger. Not even in the pupyrka. A little bit of a mess.
Ordered 09.06.20, sent 12.06.20 came to the Mail 30.06.20. All very much, light, soft, comfortable.
Good but big
Number corresponds to European. Very comfortable and beautiful. Recommend?
Sneakers are satisfied, very neatly made, light. I ordered the size of the insole, were great, the size would be smaller than that! Come for a month, I recommend it!