SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Super crosses, took White to myself the same E, so the second pair was no longer in doubt, at its 37 ordered 38, everything is perfect! Stitched qualitatively, there is no smell, neat. Delivery 3 weeks, excellent, thank you to the store
The smell is there, but not strong, the size has passed, looks norms.
They are very cool, at 36 foot size took 5,5
Excellent sneakers! Comfortable to wear, comfortable. Quality material. Seller responsible. Size 5.5 came up to Russian 36. I recommend sneakers and a store. Thank you seller!
Delivery is quite long (ordered 14.04-received 06.06). At 35 size, took 5, came just.
Sneakers for their price are not bad, but there is better
Light comfortable fresh. Good finish. Great.
Excellent! The guy is happy, they ordered him. At 42 size came up perfectly.
The goods went long, but the sneakers are good, and for such a price. Size approached
They stink.
Good sneakers! I took such white. Liked, I decided to order Black!. Everything came up! White wear... everything is super!
They are perfect and super comfortable!
To the Primorsky territory, the parcel reached a month, the track was tracked only on arrival at the Post Office, I did not communicate with the store. Sneakers are very good, light, soft and Snow White, but on foot 25,5 (took with a margin on the size table 26 cm, that is, size 8,5(42 Chinese)) they are huge. On the insole, as you see in the photo, they are 27 cm! In volume, too, free, I have a narrow leg. I'm lucky, that my mother's "Big Leg" and then they too are slightly bolshevata (she has 26,5 cm leg) and wide in volume, says that they sit very comfortably on the leg, I imagine how they will be in the sock. There are some shortcomings-spaced lace and a little chemical smell (but the smell is small). In general, excellent sneakers for their price, but unfortunately, the size did not fit me. I'll order again, but already a few sizes smaller, I hope, next time everything will come as it should)
Perfect little shoe
Thank you very much, in Russian 38 size, took 39 came exactly not much loose very soft color as in the photo good product as a gift put rubber I recommend
Cute, light, for their money norms. The fabric seemed a little loose. The size on the foot is 25 cm too big. I did not communicate with the store.
All right, delivery three weeks.
The color does not match the picture, dirty white also with yellow spots
At 24 cm came perfectly recommend
The goods came oooochen quickly. Two weeks. I ordered two pairs, white and black. Fully corresponds to the description. Size fits. I recommend the store. As a gift I went to glue, thank you very much for the bonus.
Normal sneakers, size approached, soft sole. Thank you store.
Krosovochki came quickly to the Vologda region (3 weeks, despite quarantine), put a gift in the form of a mesorolik, very nice, thank you!!! But the sneakers have a smell. I think that it will fade, I hope!!! But, purchase is satisfied♥️♥️♥️ With the store did not communicate.
We ordered 40 size, we brought 42, order just smaller size. In general, they are cool!
Otrzymałam after 21 days☺, Maybe a little fragrance-need wywietrzyć, besides very nice shoes, recommend salesman
Ordered 05.03.20, delivered to 65 regions 28.03.20. She took her daughter's sneakers, wears 34 size, took 35 and he practically just for her. There was no smell, sneakers are very satisfied.