SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice one
Light and such as you see in the photo
I order from this store sports shoes for men and women, repeatedly. The quality is very good. Recommend seller
Wonderful, light, at its 24.5 cm. Took 39. Beautiful fit!
Arrive fast, they are very comfortable and nice for sport wear, I will test them on roads, but the sole doesn't seem to me to have the drawing too deep to hold. But for great city.
very comftable to walk with i recomended
They're beautiful.! Just like in the picture I oedi el.38 and they size, I like them a lot.
Rather coral than pink. Size is OK. Soft easy to quality claims are not present. Color only not mine
Excellent quality, good to fill, the size approached. Recommend
Cool sneakers! Lungs! Comfortable! The dimensional grid corresponds! Everything is super! Delivery month! Thank you!
Very good and beautiful shoes!
Wonderful. I ordered my size, perfectly fit.
There is decay on the shoes
Bought for 1158 rubles in December 2020. Delivery 5 post in Pyaterochka for two weeks in Sochi. The size in the order 42 Chinese has an insole length of 27 cm. My leg is female and has 26 cm. Sneakers me large in length by 1 cm. She passed in them 800 meters and wiped her leg in blood on the heel. Because the heel part went on the heel. Pleases that the sneakers are pleasant in color and light. I concluded, that 42 size Chinese well will be a man who wears 41 size and has a 26.5 cm foot.
Great. Arrival before the scheduled date. And very happy with shoes at the top
Nice and light
Well, same as in the picture. I asked for a bigger size-they fit me. It's got a little smell., light and comfortable.
shoes are good, smell of glue...
Comfortable and light, I hope they work out well to train. I'll order more
super ok szybko doszły
Very satisfied! The product corresponds to the description. delivery within three weeks. Seller recommend.
Very light and comfortable, the size is adequate, they sit perfectly. Thank you so much!
I took a larger size. Fit perfectly
Great running shoes. Sizing chart is exact, they fit perfectly. Well made, quality and look super cute. Shipping time was also very fast, under a month to Canada. Highly Recommended.
beautiful something! very fast shipping, accurate like in picture, the size is gbagam, neatly packaged, I recommend store.