SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of floraiden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://floraiden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Can I marry some sneakers? I loved them, they're super comfortable. That's how you must feel to walk in the sky. They made Me so much of an illusion. Expenditure a 39-40, I took a 40 and though at first I thought I 'd be wrong and they were narrow, I was wrong. They come well, as they are new I still have to make them give in a little, but 10/10.
Normal shoes. There are small quality problems the store answers everything. Shipping and delivery is very fast. Successful shopping for all.
me encantan !! lo único que el tallaje es pequeño, pero por lo demás genial!
No doubt a hell of a lot better than I expected they're worth it, besides they're soft inside and it's good to walk with them, I was sincerely surprised that for the price it has such good quality.
Fit perfectly, the quality is correct. Smell a bit strong but I guess it’ll vanished with time
Just like in the pictures. I wear a 38 I ordered 38.50 though on the sole it says 39, I do great.
08.01.21 made an order. 22.01 parcel brought Courier. Light, look like in the photo, very steep. I ordered a length of 24.5 cm 39 pp, went perfectly. The parcel was tracked to half way. I did not communicate with the store.
Beautiful and super comfortable
love it !!!!!!
Sneakers are just super! To Ufa 2 weeks. Seller advise
Very fast shipping. Great quality
They look perfect, super comfortable
Sneakers for their price are good. From the advantages of light, quickly came. But a little bit small. I took the size "with a margin" but they are right to me. I wear 35. Took 36. In general, I am happy. Thank you!
Whole cute shoes. I have ordered 39 normal size 37/38 have now and are good. Stink not. Whole fast shipment
Sneakers are cute. In size: always took on Ali shoes on the foot 22,5-23 cm. And this time I ordered also, size 6. While they were walking, they decided to order shoes and again measured the foot. Got 23,5 cm. I don't know what happened to the size of my leg. Total: sneakers for me just right, do not press, but there are no places in the stock. With a tight toe to wear norms. Therefore, I can not say whether the dimensional grid is correct or not. Then I will add a review on the size. On the account of quality: if someone in the reviews wrote, that many inserts of glued material (nose, side outer, back)-I would think, it is worth taking or not. I think for the season they are. In the summer I plan to wear them with different clothes. In general, I'm happy with the purchase. When they come to disrepair, I will order similar ones).
Лёгкие и классные размер подошёл по сетке
Удобные,красивые,модные!Я в восторге!Спасибо)!
I looove them. The quality is amazing. Highly recommended honestly am happy. Shipping took almost 2 weeks to get here. All in all they are fashionable and realy beautiful .
Arrived early and perfect quality
Cool sneakers, excellent price
I absolutely love these shoes so much, they're platformed so you definitely seem taller and they just look perfect. I'm usually a uk size 5 (eur 35) but I sized up as suggested (so eur 36) and they fit well. I definitely recommend buying these for sure.
Кроссовки супер.ни где нет клея и ниток очень легкие.дочка в восторге.
Perfect ברמות arrived after 10 days satisfied the וקונה while colors
At Me 38, ordered 39R approached, 24 cm stop, who has a wide foot like I will have a tight! But I think I'm... Quality is normal .... Let's see ....
Muito bom! Chegou bem antes do prazo no Brasil e em perfeito estado. É confortável e igual ao da foto. Só veio com um cheiro forte de cola, mas sai se deixar em local ventilado. Vendedor atencioso.